To choose the best Acumatica consultants, you must carefully consider your business needs, your objectives for your ERP implementation and the level of support you expect in all forms. SWK Technologies has worked on many Enterprise Resource Planning deployment recovery projects, and some of the most common factors that contribute to failed software go-lives is a lack of understanding – and transparency – over scope and what a partner can actually deliver.
To get the most out of implementing Acumatica Cloud ERP, your value-added reseller (VAR) should be able to communicate and meet the needs outlined below:
Where Acumatica Consulting Helps Your ERP Implementation
As a provider of enterprise-level accounting and business management software, Acumatica is unique in multiple distinct ways:
- Subscription pricing is based on resource usage and not user seat counts
- They encourage active user and developer engagement via the Acumatica Community
- The solution comes with several hosting options beyond just SaaS or on-premise
- Virtually every customer is assigned a Partner who will support their implementation
While there are other ERP publishers that still collaborate with resellers, VARs are an integral part of the customer relationship with Acumatica Cloud ERP who act as your go-to resource for all issues, concerns and major overhauls. Your Acumatica consultants will typically take the lead on mapping out your implementation, providing education and training, troubleshooting errors, connecting integrations, building customizations and any other support requests that pop up. Most importantly, your partner will leverage their experience to help you get ahead of your pain points and challenges, tailoring your system to ensure that you get the most out of your investment.
Why Having the Right Acumatica Partner Matters
Acumatica Cloud ERP is a relatively younger product compared to legacy solutions like Microsoft Dynamics GP or older SaaS applications like NetSuite, and the ecosystem of developers, consultants and third-party connectors is still growing (at a rapid pace, however). Some Acumatica partners have broad experience with different uses for the system, others have specialized in a particular industry, but there is still a select number that have the resources and the time to become masters in every area of need.
Your reseller will be your primary point of contact and engagement for support, system upgrades and more – your ROI will depend at least in part on what they are able to deliver, for how much and how consistently. Ideally, you should choose to work with a VAR that understands what you truly need at all stages to be able to accelerate your processes.
How to Choose the Best Acumatica Consultants
Acumatica has a commitment to customer success, and this includes ensuring that you are able to work with a partner that fits with your needs. If you are still shopping for a consulting firm to handle your migration or replace your current reseller, you will want to keep these factors in mind:
- Project Scope and Scale: Consider the size and scope of your business operations, and where your ERP – and any connected systems – fit into this. Are you looking for a consultant to handle a small-scale implementation, or a large-scale, multi-stage project (or series of projects)?
- Industry-Specific Expertise: A consultant with specific knowledge of your field will better help to tailor your software to fit your unique operational requirements, whether you need supply chain and warehouse visibility, field service automation, omnichannel optimization, compliance management or any of the other industry requirements Acumatica fulfills.
- Long-Term Support: You must determine if your VAR’s consultants can support your business in the long-term. Have they proven to be able to provide ongoing support, manage updates, handle customizations and more as your business evolves?
- Certifications and Experience: Look for a reseller that has professional validation for their expertise, such as their certifications, awards and other recognitions. Acumatica recognizes top-performing firms, consultants, developers, and even customers every year at Acumatica Summit, and many partners in the ecosystem will often give out their own awards. Additionally, some government and association certifications – such as SOC 2 – will let you know if a VAR is compliant with the regulations in your industry.
- Technical Proficiencies: Ensure your VAR is well-versed in the technical aspects of your ERP, including customization, integration, and troubleshooting. This expertise is crucial for addressing any challenges during implementation and beyond.
- Communication and Engagement: Above all, how your Acumatica partner communicates and engages with your team should align with what you are looking for. This includes whether you expect an on-site presence, which requires looking for a reseller with consultants located near you.
Why SWK Technologies Should Be Your Acumatica Partner
SWK Technologies has a proven track record of helping customers achieve success with Acumatica Cloud ERP, as well as a long list of awards and recognitions highlighting the contributions of the SWK team to the Community and ecosystem. Here are a few of the top reasons SWK is your best Acumatica partner choice:
4-time Acumatica Partner of the Year
SWK Technologies has been named the Acumatica Partner of the Year four separate times – 2019, 2020, 2023 and 2024 – as well as a member of the Acumatica Presidents Club and a past Distribution Partner of the Year. Additionally, several members of the SWK consulting team have been named Acumatica MVPs since 2016, including SVP Mary Abdian (a 7-time winner).
Resources and Expertise
SWK continues to the expand our resources and expertise level, including continuously growing the SWK team of Acumatica consultants and completing mergers with other VARs in the ecosystem. This includes the acquisition of longtime partner Dynamic Tech Services, Inc. (DTSi) in 2022, which extended SWK’s presence further throughout the continental U.S., Puerto Rico and the Virgin Islands.
Technical and Industry Knowledge
SWK Technologies an Acumatica Gold Partner as well as an Acumatica Development Partner, which means that SWK’s consulting team is extensively trained and certified in managing the technical capabilities of Acumatica Cloud ERP. This includes being able to handle and even build customizations directly in the software back end, and add to the native functionality of the solution. Additionally, many of SWK’s consultants have prior experience working with the industries Acumatica serves, ensuring that they will know how to tailor your connected modules to solve your specific pain points.
See What Else SWK Will Offer as Your Acumatica Consultant
Whether your business works in manufacturing, distribution, construction, professional services or any combination of these, SWK Technologies is your top choice for your Acumatica partnership. The deep knowledge of our Acumatica consultants combined with our customer-centric approach will ensure that your implementation is built around your needs and particular challenges, protecting your ROI and streamlining your software to continue delivering value to your business.
Contact SWK today to see for yourself how we can help you accelerate your processes and refine your operations with our extensive knowledge of Acumatica Cloud ERP.