Managed Services
Philadelphia IT Consulting & Support | MSP for Pennsylvania
Managed IT Services and Support Based Near You in Philadelphia
SWK Technologies is a managed service provider (MSP) with a strong presence in Philadelphia, providing IT support and solutions throughout the City of Brotherly Love, its suburbs, and neighboring areas of Pennsylvania and New Jersey. Whether your business is in Center City, the Main Line, or South NJ, SWK’s Network Assurance (NA) plan offers reliable onsite managed IT services and robust network support. From 24x7x365 monitoring of your critical infrastructure and data to unlimited helpdesk and documentation services, SWK helps you gain peace of mind when it comes to your business technology.
As an award-winning MSP serving Philadelphia, SWK Technologies understands the unique operational and regulatory requirements of many SMBs and mid-sized companies throughout the region, leveraging experience gained working with customers in healthcare, education, manufacturing, and various service sectors to help you get the most out of your technology investments. With SOC 2 compliant solutions and managed services for your IT and security needs, SWK will ensure that your sensitive data remains protected around-the-clock and mitigate the risks of cyber attack bringing down your business systems in Philadelphia.
Award-Winning IT Solutions and Services in Philadelphia
SWK Technologies is a national provider of technology solutions and services, from ERP and business management software consulting to managed IT and hosting support. The SWK team has earned numerous awards and certifications that reflect their expertise and dedication to delivering solutions for your technology pain points along with fast expert support for the unique challenges impacting your network infrastructure. SWK additionally maintains partnerships with key vendors and publishers to leverage supplementary value-added services such as discounted user licenses for systems like Microsoft 365 or support when hosting applications such as Sage 100.
Here are some of the awards, certifications and other accolades or accreditations held by SWK Technologies:
- AICPA SOC 2 Type 2 Certification
- Microsoft Gold Partner
- CRN MSP 500
- CRN Solution Provider 500
- Channel Futures MSP 501
- Channel Futures NextGen 101
- Channel e2e Top 100 Vertical Market MSP
- Sage Diamond Partner
- Sage Master Developer
- Strategic Hosting Provider – Sage Partner Cloud
- Acumatica Gold Certified Partner
SWK Managed Services for Philadelphia
Proactive Monitoring and Maintenance
SWK’s Security Operations Center (SOC) and Network Operations Center (NOC) teams continuously monitor your systems, identifying anomalies and potential threats, while also addressing emerging issues through preventative maintenance.
Unlimited IT Helpdesk Support
With SWK’s Network Assurance plan, businesses in Philadelphia benefit from unlimited IT helpdesk support, available on weekends and partial after-hours.
User Account and License Management
SWK Technologies manages software licenses and provides administration, support, and troubleshooting for all end-user accounts.
Server and Network Support
SWK’s NOC team and other resources will keep a close eye on network and server assets for performance health and other concerns, as well as provide configuration, patch management and other related services for Windows and Linux systems.
Cybersecurity and Compliance Solutions
Network Assurance includes access to several solutions that provide additional layers of cybersecurity, including:
- Network monitoring & management platform
- Remote monitoring & management (RMM) toolkit deployer to workstations & servers
- Content filtering service blocking spam & phishing for mobile devices & websites
- Endpoint detection & response (EDR)
These applications are provided at no extra cost with an NA plan, and are included with SWK’s SOC 2 certification and actively contribute to helping maintain data security compliance per AICPA guidelines.
Outsourced IT Consulting and Strategy
On top of typical helpdesk support and other managed services, SWK Technologies will also act as your outsourced IT department and partner, delivering additional strategy recommendations and other consulting solutions such as access to in-depth BTRs (Business Technology Reviews).
Vendor Management and Delegation
SWK will not only take over admin duties for software user accounts, but will also help you with application selection and direct engagement with vendors at your discretion. This includes negotiations on solution license pricing and other factors, leveraging SWK’s expertise, certifications and channel relationships to aid you in choosing the systems that best fit your objectives as well as secure discounts where possible.
Comprehensive IT Documentation
Your Network Assurance plan will include detailed inventories of hardware and software assets, network diagrams, configuration settings, SSL certificates, domain registration, ISP (Internet service provider) information, and procedural documentation for all work performed by the SWK managed IT services team. SWK also maintains encrypted credential vaults for secure access management and creates both physical and logical topology maps of your network.
Business Continuity and Disaster Recovery
SWK Technologies offers business continuity and disaster recovery (BCDR) solutions that include regular backups of your data and network or system configurations, as well as planning against potential disruptions or downtime-causing events to ensure your business can recover and resume promptly.