Secure Cloud Hosting™

Application hosting is for a single ERP or CRM — Sage 50, Sage 100, Sage 300, Sage HRMS, QuickBooks, Acumatica or similar — along with its required add-ons. SWK provisions, secures, backs up and supports the application environment as one managed service.

Infrastructure hosting (Infrastructure-as-a-Service, or IaaS) is for stacks with multiple applications and additional components — for example, an ERP plus a separate CRM, a data warehouse, custom-developed software, file shares, or other workloads that share an environment. IaaS runs in the same data centers, under the same security stack, and with the same support model as application hosting.

Security in Secure Cloud Hosting is built into our service, not sold separately. SCH is SOC 1, SOC 2, HIPAA, and PCI-DSS compliant and ISO 27001 certified. SWK is also SOC 2 compliant for all services and internal data regulation. Our hosted environment uses network segmentation, multi-tier firewalls, endpoint detection and response (EDR), and 24x7x365 monitoring from a Security Operations Center (SOC). The EDR solution includes ransomware rollback so a compromised system can be returned to a known-good state. Your data resides in next-generation, geographically redundant data centers with 24×7 physical security, N+2 power and cooling, and generators rated for 48 hours of full operation. Network and server infrastructure is N+1 with a high-availability SAN and carrier-diverse Internet. Backups run three times daily and are stored separately from primary storage behind a second authentication factor. Retention covers 3 daily backups for 7 days, consolidated daily backups for 14 days, weekly backups for 4 weeks, and monthly backups for 3 months. Optional disaster recovery service adds cloud-based virtual server spin-up if a catastrophic event affects the primary data center.

For full terms and conditions, see our Secure Cloud Hosting SLAs.

It’s proven that managing, maintaining and upgrading servers come at a steep cost in comparison with having your applications hosted. You will also save money on the costs of back up technologies, network security and adding new servers whenever you grow. Application hosting covers all these costs – and more! – and can provide you with a highly predictable monthly cost.

Yes! When you add a new application, the spec requirements have to match the server it runs on. With on-premise servers, that compatibility check — and any troubleshooting that follows — falls on you and your vendors. With Secure Cloud Hosting, SWK provisions the environment to match the application and supports both layers under one roof. Most customers add new applications faster, and with fewer compatibility issues, in the hosted environment.

Application hosting will increase your productivity, immensely. You will no longer have to spend maintaining or upgrading your servers so you’ll be able to spend more time focusing on your core business activities.

Cloud hosting offers many advantages to on-premise. Mostly, it relieves you of the time, resources and costs of having to manage and maintain servers. With SCH, you also get scalability, back-up and redundancy, and the highest level of data security available in the SMB market today.

If your servers are aging out, it’s a good time to consider moving to the cloud. Otherwise, you’ll have to invest in upgrading your servers then you’ll have to upgrade them in a few years again. The latest and greatest software often requires very specific server specifications, and if you don’t keep up, it will cost you additional overhead. With cloud hosting, you never have to make that investment again.

There are many ways to repurpose your servers. Contact us and we’ll be glad to give you some options. If you’re not ready to give up your servers, we can always discuss a “hybrid” on-premise and cloud solution.

Absolutely. Many of the ERP, CRM and other business management applications still work on servers, and we’re happy to help you support them. Other options include “repurposing” your servers or moving to a “hybrid” on-premise and cloud solution. Contact us for more options.

Good question. You should consider the age and specifications of your servers before you add new applications. If your servers are properly spec’d out for your applications, your new software will not work properly, and it may take you hours to find out if you problems are caused by your software or your hardware. To boot, your hardware provider and your software provider may very well point fingers at each other for the problems. This situation is not in your best interest and will never happen with our Secure Cloud Hosting™ solution.

Your primary data resides in a SWK-managed data center with 24×7 onsite physical security, N+2 power and cooling, carrier-diverse Internet, and N+1 network and server infrastructure. Data is replicated to a separate cloud environment for redundancy, and SWK maintains the ability to bring your environment online from that replicated copy in the event of a primary data center failure.

We use a product called Parallels RAS to access our data center for anyone needing direct desktop support such as Sage, Dynamics, Epicor, and QuickBooks. You can use either a browser (HTML 5 Compatible Browser Required) or the application on Windows, MAC, IOS, and Android.

Yes. SWK backs up your hosted environment three times each day, with daily backups retained for 14 days and consolidated backups held for 90 days. Backups are stored on a separate, authenticated disk array and replicated offsite, which allows your data to be recovered after accidental deletion, ransomware events or major hardware failures. In the event of a catastrophic event at the primary data center, SWK can bring your environment online from the replicated copy.

We can host ERP, CRM, network monitoring software and other business management applications.

We guarantee a 99.9% monthly average of scheduled availability, backed by a written Service Level Agreement. You can read the full SLA at swktech.com/cloud-services-secure-cloud-hosting-service-level-agreement.

If Secure Cloud Hosting falls below the Monthly Uptime Percentage defined in the SLA during a billing cycle, you are eligible for a Service Credit calculated against that month’s fees. To submit a claim, email networksupport@swktech.com with the subject line “SLA Service Credit Request.” Full procedures and credit tiers are in the Secure Cloud Hosting SLA.

We provide help desk support in as little as 15 minutes with a 45 minute guaranteed initial response time of 45 minutes. Visit SWK Support for portal access and contact details.

Yes. We host Sage 100, Sage 100 Contractor, Sage 300, Sage 500, Sage X3, Sage HRMS and Sage CRM, along with the third-party add-ons most Sage customers depend on. Because SWK is also a Sage Diamond Partner and has been a Master Developer for Sage solutions since 1989, the same team supporting your hosted environment can also support the application running inside it. Having the Sage software stored in our cloud makes it easier and faster for our consultants to support you.

Yes, we do. SWK hosts Acumatica inside Secure Cloud Hosting, typically as part of an infrastructure (IaaS) configuration so the Acumatica environment can sit alongside the third-party ISVs and process automation tools most Acumatica customers run. As a multi-year Acumatica Partner of the Year, the team supporting your hosted environment also supports the Acumatica application and the ISVs around it. Learn more about Acumatica in SWK’s cloud

Secure Cloud Hosting is priced per user on a predictable monthly basis, without the variable usage charges and hidden fees that come with hyperscalers. The exact figure depends on the applications hosted, storage required and any add-on services such as additional VPN connectivity. Contact SWK for a quote based on your environment.

AWS, Azure, and Google Cloud are hyperscaler infrastructure platforms. They are powerful, but they expect you to build, secure, license, and support your environment yourself — or to hire someone who can.

Secure Cloud Hosting is purpose-built for business workloads — ERP, CRM, the third-party ISVs around them, and the rest of the stack a mid-market business actually runs. Whether SWK is hosting a single application or your full infrastructure, the hosting, security, backup, licensing coordination and application support are bundled into one subscription with predictable pricing. You work with one vendor — SWK — across the environment and the software running inside it.

Yes, Sage 100 and Sage 300 VARs are able to white label Secure Cloud Hosting™ to their customers and gain tier credit for each sale. Contact us for pricing and branding information.