FAQ – Frequently Asked Questions, and Answers
WILL I SAVE MONEY WITH APPLICATION HOSTING?
It’s proven that managing, maintaining and upgrading servers come at a steep cost in comparison with having your applications hosted. You will also save money on the costs of back up technologies, network security and adding new servers whenever you grow. Application hosting covers all these costs – and more! – and can provide you with a highly predictable monthly cost.
WILL I SAVE TIME HAVING MY APPLICATIONS HOSTED?
HOW WILL APPLICATION HOSTING AFFECT MY COMPANY’S PRODUCTIVITY?
WHERE IS THE BEST PLACE FOR MY APPLICATIONS TO RESIDE?
There are several variables. The first one is if you already have servers. If they are old, or aging, you will have to upgrade them soon and there’s a cost involved with that. This is a good time to look into cloud hosting. You should also consider your level of security and scalability, both of which are more robust with our cloud hosting solution. However, if your servers are up to date, you may want to consider some balance of on-premise and cloud hosting, or “hybrid” computing. Contact us and we can walk you through determining which is the best option for you.
WHY SHOULD I HAVE MY APPLICATIONS HOSTED IN THE CLOUD INSTEAD OF ON OUR SERVERS?
MY SERVERS ARE GETTING OLD, SHOULD I STILL USE THEM?
If your servers are aging out, it’s a good time to consider moving to the cloud. Otherwise, you’ll have to invest in upgrading your servers then you’ll have to upgrade them in a few years again. The latest and greatest software often requires very specific server specifications, and if you don’t keep up, it will cost you additional overhead. With cloud hosting, you never have to make that investment again.
WHAT HAPPENS TO MY SERVERS IF I MOVE TO THE CLOUD?
WHAT IF I WANT TO KEEP MY SERVERS?
I WANT TO ADD NEW APPLICATIONS. SHOULD I LOAD THEM ONTO MY SERVERS OR HAVE THEM HOSTED?
Good question. You should consider the age and specifications of your servers before you add new applications. If your servers are properly spec’d out for your applications, your new software will not work properly, and it may take you hours to find out if you problems are caused by your software or your hardware. To boot, your hardware provider and your software provider may very well point fingers at each other for the problems. This situation is not in your best interest and will never happen with our Secure Cloud Hosting solution.
HOW SECURE IS APPLICATION HOSTING?
SCH has the most secure of any application hosting service in the SMB market. In addition to an industry-standard firewall configurations to protect data, and avoiding the use of vendor-supplied passwords and other security defaults, we include an enterprise-class cybersecurity service not available elsewhere.
WHERE ARE THE APPLICATIONS AND DATA STORED?
HOW DO I ACCESS MY DATA?
IS MY DATA BACKED UP?
IF THERE’S A DISASTER OR A MAJOR PROBLEM, CAN I RECOVER AND ACCESS MY DATA?
WHAT TYPE OF APPLICATIONS CAN YOU HOST?
WHAT SYSTEM AND APPLICATION AVAILABILITY IS OFFERED BY YOUR SERVICE LEVEL AGREEMENT (SLA)?
We guarantee a 99.9% monthly average of scheduled availability. You can read our entire SLA here: https://securecloudservicesinc.com/pages/service-information
WHAT HAPPENS IF I AM NOT ABLE TO ACCESS MY APPLICATIONS OR MY DATA?
This has never happened to us. However, the health and success of your business is in our best interest and we’re confident of our 99.9% guaranteed uptime because of the robust and redundant infrastructure we have in place. If a significant problem occurs, we will provide you with a credit for the downtime. See our SLA for more details : https://securecloudservicesinc.com/pages/service-information
WHAT DO I DO IF I NEED SUPPORT?
We provide help desk support in as little as 15 minutes with a 45 minute guaranteed initial response time of 45 minutes. Click here for more details on SCH support: https://securecloudservicesinc.com/pages/hosting-support
DO YOU HOST SAGE ACCOUNTING SOFTWARE AND ERP SOFTWARE SOLUTIONS?
Absolutely. In fact, we have been a Master Developer for Sage solutions since 1989 and are experts at Sage consulting, implementations, integration, customizations and support. Having the Sage software stored in our cloud makes it easier and faster for our consultants to support you, that means faster service. We support Sage 100, Sage 300, Sage 500, Sage X3, and Sage CRM. Additionally, we are partners with and support the many 3rd party add-ons and modifications for Sage solutions.
DO YOU HOST ACUMATICA CLOUD ERP?
Yes, we do. We are the Acumatica Partner of the Year and have a tight relationship with them. Having the Acumatica software stored in our private cloud makes it easier and faster for our consultants to support you, that means faster service. Additionally, we are partners with and support the many 3rd party add-ons and modifications for Acumatica.
HOW MUCH DOES APPLICATION HOSTING COST?
It’s more affordable than you might think! And much less than Amazon Web Services (AWS) or Microsoft Azure. Our pricing is based on the number of users. Contact us for pricing information.
IS SECURE CLOUD HOSTING AVAILABLE FOR WHITE LABELING?
Yes, Sage 100 and Sage 300 VARs are able to white label Secure Cloud Hosting to their customers and gain tier credit for each sale. Contact us for pricing and branding information.