Learn how one manufacturer eliminated IT worries and optimized their ERP’s performance by choosing one experienced partner.
A longstanding Sage 100 client of SWK Technologies, a popular tool manufacturer, knew that IT hassles can exacerbate the challenges of running a business. That’s why they were so frustrated when the provider they had chosen to host their Sage ERP kept adding onto their technology hassles instead of alleviating them.
First off, the tool manufacturer was unsure why they were incurring high IT costs or what these payments were for, particularly since their hosted Sage 100 solution was not running optimally. Secondly, when Sage issues did arise due to the IT provider’s inexperience with ERP, the tool manufacturer had to contact their IT company and SWK Technologies (their Sage partner) for a full resolution. It was exhausting.
All-in-One IT Help, for Everything
The tool manufacturer made a decision to consolidate their technology partnership for ERP services to SWK and their award-winning IT support. By combining SWK’s Infrastructure-as-a-Service (IaaS) and in-depth managed IT services, the manufacturer could get rid of the headaches caused by their current IT provider and gain unified coverage for all their critical business applications, including Sage 100.
SWK’s IaaS would give them the ability to finally stop worrying about their technology’s capabilities and costs, as SWK would handle the IT stress of meeting hardware and software functionality requirements, memory requirements, and data storage needs for a fixed monthly fee.
As they discussed the opportunity further, the tool manufacturer realized this was the perfect solution.
With SWK, they would have:
- One contact point for all IT concerns, resulting in faster, easier resolutions
- Reliable, optimized Sage 100 performance, with full Sage support
- Predictable budgeting with transparent and affordable costs, as compared to AWS and Azure
Reducing their IT worries even further, the tool manufacturer would gain the in-depth cybersecurity benefits of SWK’s Network Assurance Core service, including:
- Unlimited help desk support
- Proactive system monitoring and maintenance
- Management for their network, user accounts, Windows patches, backup platforms, software licenses, vendors, assets, and documents
- Advanced cybersecurity defense solutions, such as Endpoint Detection and Response and remote workstation monitoring
A Clear Future with SWK
Because they switched to SWK’s IaaS and Network Assurance Core service, the tool manufacturer can now count on reliable, secure performance for their Sage 100 system and their entire IT setup.
They can remain agile through clear insight into their IT expenses, and rest easy knowing that they won’t have to worry about unexpected CapEx costs for outdated or broken IT.
Their cybersecurity will be taken care of, and they can trust that they’ll be prepared for their future IT needs by leveraging a key benefit of their Network Assurance Core service: Business Technology Reviews (BTRs). In these reviews, SWK’s IT experts help them plan and execute a workable IT strategy to maintain high IT performance over time.
Let’s Find a Solution Together
By partnering with SWK, you’re creating opportunities for your company’s continued IT success. Contact us today and learn how we commit to enabling success for every one of our clients.