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Network Assurance – Managed IT Support Services by SWK Technologies

Network Assurance (NA) is the primary IT support and consulting plan offered by SWK Technologies, which includes access to professional services such as software and hardware helpdesk and troubleshooting, support for Microsoft 365 and other business-critical applications, real-time network monitoring and security, and much, much more. As an award-winning managed service provider (MSP), SWK will empower your business to get the most out of your technology by scaling your IT infrastructure to your needs and goals, and streamlining how you use your systems.

IT network assurance typically speaks to IT risk assessment and management services that include comprehensive analyses of your systems and configurations applied to all networked components, going beyond simple application and file protection. This naming reflects the comprehensive nature of SWK’s NA and NAC (Network Assurance Core) plans, which are aimed at securing, optimizing and modernizing your entire IT and network infrastructure, along with streamlining practices to ensure you get the most out of your technology investment.

SWK Network Assurance Managed Services

Unlimited Helpdesk Support
  • Persistent IT support, including weekends and partial after-hours
  • Expert assistance for all IT-related queries and issues
  • Support for both Windows and Mac environments
Device and Server Management
  • Monitor performance metrics on Windows and Linux servers
  • Deployment of security tools to connected smartphones such as MFA
  • Additional oversight for printers, scanners and other peripheral devices
Proactive Monitoring and Maintenance
  • Continuous monitoring by Security Operations Center (SOC) and Network Operations Center (NOC) teams
  • Immediate alert system for anomalies or potential security threats
  • Regular system health checks and performance optimization
Comprehensive Systems Management
  • Windows patch and update management
  • Network management and configuration backups
  • Support and maintenance of backup platforms
User and License Management
  • User account administration and support for all covered apps and workstations
  • License management for Microsoft 365, laptop warranties, firewalls and more
  • Regular audits to ensure compliance and optimal resource allocation
Vendor Management
  • Research and procurement of hardware and user licenses
  • Price negotiations on behalf of clients
  • Leverage existing partnerships and certifications to obtain pricing discounts where possible
  • Direct management of vendor relationships
IT Consulting and Planning
  • On-demand Business Technology Reviews (BTRs)
  • IT strategy development and roadmapping
  • Recommendations for technology investments to drive business growth
Asset and Documentation Management
  • Detailed inventories of hardware and software assets
  • Network diagrams and configuration settings documentation
  • Secure credential management
  • Physical and logical topology maps
Included Software and Tools

Your Network Assurance plan comes with a suite of cybersecurity and IT management tools included, such as:

  1. Network Monitoring and Management Platform
  2. Remote Monitoring and Management (RMM)
  3. Content Filtering for Spam & Viruses
  4. Endpoint Detection and Response (EDR)

Why Choose SWK as Your MSP?

Expertise and Experience

  • Award-winning MSP with decades of industry experience
  • Specialized knowledge in various sectors including manufacturing, distribution and financial services
  • Deep experience with business management software like Sage 100 and Acumatica

Cost-Effective IT Management

  • Predictable monthly costs
  • Significant savings compared to hiring in-house IT staff
  • Access to enterprise-grade IT support at a fraction of the cost

Transparency and Scalability

  • Full access to documentation for processes, assets and more
  • Ability to see ticket notes, response times and performance metrics
  • Flexible co-management options for existing IT teams

Focusing on Your Business

  • Outsource your infrastructure and network management to experts, allowing you to concentrate on your business objectives
  • Obtain peace of mind when it comes to your IT resources and data security, letting you focus on what you do best

Onsite IT Support – MSP in NJ, Phoenix, Chicago & Philadelphia

SWK Technologies provides both remote and onsite IT support for several locations across the United States, with offices and resources in different major cities and transit hubs throughout the nation. With a full Network Assurance plan, you will have access to hands-on managed services and solutions tailored to your unique pain points and needs, from workstation and server maintenance to network topology.

Co-Managed IT Consulting and Support

An MSP such as SWK Technologies can act as your outsourced IT department, but could also augment existing network support and scale up your resources with your needs and budget. Businesses that already have IT staff in-house will be able to take advantage of SWK’s co-managed IT services to increase your project capacity and leverage expert consultation, additional helpdesk support and more without significantly expanding overhead.

Data Backup and Business Continuity

Data is a critical resources for nearly every modern business, and SWK Technologies will make sure that your files, settings, configurations and more directly handled under Network Assurance will be backed up securely in the event of downtime. These backups will help to ensure business continuity if anything happens to a single or multiple systems, letting the SWK team repopulate your data and prevent long-term file losses.

Cybersecurity and Data Privacy Compliance

All of SWK’s managed services and solutions are SOC 2 Type 1 and Type 2 certified, enabling compliance with broad and specific cybersecurity and data privacy regulations. Qualified by the AICPA, the leading association for accounting and financial management standards and certification, SOC 2 reviews the information security controls of a service provider and their ability to secure and safeguard data collected or managed on behalf of customers or other users. Receiving the SOC 2 Type 2 designation signifies that SWK Technologies was audited and found to be compliant with these regulatory requirements, validating the level of protection that SWK is able to provide for customer data.

Interested in learning more about how we can take the stress out of managing your IT?

Book a FREE no obligation 10 minute discovery call