One of the largest Domino’s franchise groups in the country tossed QuickBooks and spreadsheets for a connected Sage Intacct and Sage HCM platform.
Not only is Domino’s Pizza one of the most recognized pizza delivery brands on the planet, they also innovated: the insulating bags that keep delivery pizza hot, the corrugated cardboard pizza box, the 3D car-top sign (now used in a variety of industries), and the Domino’s Tracker®, which lets you track the status of your pizza from the moment you order it. They also allow you to order over the phone, online, in-person, by text, through an app, or in a Tweet/X post.
In short, Domino’s is committed to pioneering technology that ensures a great pizza experience – and yet, one of the U.S.’s largest Domino’s franchises was, until very recently, stuck running their systems with a slow and clunky combination of QuickBooks and spreadsheets.
How Growth Outgrew the System
When they called the ERP experts at SWK Technologies, the franchise group was operating nearly 80 stores and managing more than 1,500 employees. At that scale, payroll alone was a serious undertaking, but they were also using manual processes and legacy software to handle financials, including real estate, across their locations and entities.
QuickBooks and spreadsheets worked fine when the franchise was smaller. But that setup wasn’t built to handle their increased complexity, and it could no longer deliver the fresh insight they needed to keep growing.
After a thorough discovery and evaluation process, the SWK Technologies team recommended Sage Intacct and Sage HCM to centralize financials, automate manual processes, streamline payroll, and provide straightforward scalability.
A New Platform Built to Order
The Domino’s website states that there are more than 34 million possible combinations you can choose to customize your perfect order. Similarly, the franchise group and SWK worked together to customize their perfect ERP setup.
- To centralize and automate financials, the franchise company could use Sage Intacct Financial Management with Intelligent GL™. It would track every store’s real-time numbers in one place and point out unusual GL entries automatically, so they wouldn’t have to comb through every entry by hand. Sage Intacct Real Estate would streamline property management by capturing spend and maintaining visibility into lease terms for every location.
- To automate manual processes, they could combine Sage Intacct Allocations, Sage Expense Management, and Sage Intacct Web Services. The allocations tool schedules distributions for shared assets, costs, and revenue contributions across products, departments, locations, and entities. The expense management solution uses text messages to automate receipt capture, auto-codes collected expenses according to your GL, and provides a simple-to-use Google Maps-powered way to track and log mileage. To automate a range of other tasks and reduce manual entry, the web services API tool connects Sage Intacct to other platforms, flexibly and securely.
- To streamline payroll, Sage HCM would replace the franchise group’s manual + QuickBooks-based payroll process with one single place to easily and compliantly track time, process payments, allocate labor costs, calculate tax rates, and file taxes across multiple entities and locations, for over 1,500 employees.
- To provide straightforward scalability, the franchise company could use Sage Intacct’s multi-entity management capabilities with multi-dimensional reporting to add new locations easily, continuously consolidate financials, and slice insights by building, region, portfolio, or any other metric they’re interested in. On the people side, they could use Sage HCM’s recruiting and onboarding tools to stay ahead of the constant hiring that comes with opening new stores, track applicants through the hiring pipeline, onboard with ease, and train employees.
Ready for the Next Location
With the new platform in place, the franchise group was finally able to replace their slow manual processes and error-prone spreadsheets with a centralized, automated system for financials and HR. Each new location could now be added to the system quickly, giving them the freedom they need to grow on their terms.
Hungry for More Business Growth?
By partnering with SWK, you’re creating opportunities for your franchise’s continued success. Contact us today and learn how we commit to enabling success for every one of our clients.