After a special needs school in Phoenix quickly outgrew their second IT provider, they were ready for a different kind of IT support.
For a large city, Phoenix seems to lack experienced and responsive IT services providers. Or, at least, that’s what one special needs high school in the area would have been thinking when they realized they had rapidly outgrown their second managed services provider (MSP).
Their first MSP only had 13 employees: not enough manpower. Their second never seemed to take them seriously — they didn’t bother to fully onboard the school, and their communication was dreadful. Despite paying for outsourced IT care, the school still relied on their most tech-savvy employee whenever real issues arose. The situation was unsustainable.
Finally, they reached their limit. They wanted an expert. They wanted a local. They wanted an account manager who would answer their emails. And they wanted a provider with iPad experience, if possible.
Fortunately, they found a different kind of IT support from an award-winning local MSP: SWK Technologies.
From A+ Planning to Seamless Support
What was so different about SWK? In a word: everything. SWK’s comprehensive onboarding process thoroughly assessed the school’s cyber risk to create a detailed care plan and a budget with fully transparent pricing. Their contract eschewed the industry-standard practice of 3-year commitments in favor of a 1-year contract. And their unique, proprietary alignment model could uncover opportunities for the school to optimize technology performance and workflows.
All this was an unexpected delight, and the school still got their must-haves:
- Unlimited helpdesk support, including weekends & partial after-hours
- Fast incident response
- Proactive monitoring and maintenance for their network, computers, and iPads
- Advanced endpoint detection and response tools for their iPads and other devices
- Office 365 assistance, backup, and security
- Billable onsite support
Communication 101: Clarity Leads to Great IT Support
Now that the school finally has the IT care they deserve, they’re ready to optimize their technology so they can better support their growing student body.
SWK will be there to help them with that, too.
Not only does SWK offer tips and tricks along with proactive recommendations on how the school can maximize the value of their Office 365 Education plan tools, SWK’s Network Assurance core plan includes periodically scheduled Business Technology Reviews. These reviews cover the school’s infrastructure and cyber risk, and the cost of the MSP’s services in detail. They ensure that the school and SWK remain in lockstep on IT governance and planning, and they give the school a regular opportunity to assess whether they’re receiving the full value they expect.
Let’s Find a Solution Together
By partnering with SWK, you’re creating opportunities for your organization’s continued success. Contact us today and learn how we commit to enabling success for every one of our clients.