Managed Services
Chicago IT Consulting & Support | MSP for Chicago, IL
Managed IT Services and Support for Chicago Businesses
SWK Technologies is a managed service provider (MSP) with resources located near Chicago, providing IT support and solutions throughout the Windy City and its suburbs. Small and medium-sized businesses (SMBs) across Chicagoland with a Network Assurance (NA) plan have access to SWK’s onsite managed IT services and network support delivered by expert technicians, engineers, and consultants. From 24x7x365 monitoring of your critical infrastructure and data to unlimited helpdesk and documentation services, SWK helps you gain peace of mind when it comes to your business technology.
As an award-winning MSP serving Chicago, SWK Technologies understands the unique operational and regulatory requirements of many SMBs and mid-sized companies throughout the Midwest, leveraging experience gained working with customers in finance, healthcare, manufacturing, and various service sectors to help you get the most out of your technology investments. With SOC 2 compliant solutions and managed services for your IT and security needs, SWK will ensure that your sensitive data remains protected around-the-clock and mitigate the risks of cyber attack bringing down your business systems in Chicago.
Award-Winning IT Solutions and Services Near You
SWK Technologies is a national provider of technology solutions and services, from ERP and business management software consulting to managed IT and hosting support. The SWK team has earned numerous awards and certifications that reflect their expertise and dedication to delivering solutions for your technology pain points along with fast expert support for the unique challenges impacting your network infrastructure. SWK additionally maintains partnerships with key vendors and publishers to leverage supplementary value-added services such as discounted user licenses for systems like Microsoft 365 or support when hosting applications such as Sage 100.
Here are some of the awards, certifications and other accolades or accreditations held by SWK Technologies:
- AICPA SOC 2 Type 2 Certification
- Microsoft Gold Partner
- CRN MSP 500
- CRN Solution Provider 500
- Channel Futures MSP 501
- Channel Futures NextGen 101
- Channel e2e Top 100 Vertical Market MSP
- Sage Diamond Partner
- Sage Master Developer
- Strategic Hosting Provider – Sage Partner Cloud
- Acumatica Gold Certified Partner
SWK Managed Services for Chicago
Proactive Monitoring and Maintenance
SWK’s Security Operations Center (SOC) and Network Operations Center (NOC) teams continuously monitor your systems for anomalies and potential threats, while also addressing emerging issues through preventative maintenance.
Unlimited IT Helpdesk Support
The Network Assurance plan includes unlimited IT helpdesk support for your network infrastructure, with availability on weekends and partial after-hours support.
User Account and License Management
SWK Technologies manages your software licenses and provides administration, support, and troubleshooting for end-user accounts.
Server and Network Support
SWK’s NOC team closely monitors your network and server assets for performance and health, providing configuration management, patch updates, and related services for Windows and Linux systems.
Cybersecurity and Compliance Solutions
Network Assurance includes access to several solutions that provide additional layers of cybersecurity, including:
- Network monitoring & management platform
- Remote monitoring & management (RMM) toolkit deployer to workstations & servers
- Content filtering service blocking spam & phishing for mobile devices & websites
- Endpoint detection & response (EDR)
These applications are provided at no extra cost with an NA plan, and are included with SWK’s SOC 2 certification and actively contribute to helping maintain data security compliance per AICPA guidelines.
Outsourced IT Consulting and Strategy
On top of typical helpdesk support and other managed services, SWK Technologies will also act as your outsourced IT department and partner, delivering additional strategy recommendations and other consulting solutions such as access to in-depth BTRs (Business Technology Reviews).
Vendor Management and Delegation
SWK takes over administrative duties for software user accounts and assists with application selection and vendor engagement. This includes negotiations on license pricing, leveraging SWK’s certifications and channel relationships to secure the best deals.
Comprehensive IT Documentation
Your Network Assurance plan includes detailed inventories of hardware and software assets, network diagrams, configuration settings, SSL certificates, and procedural documentation. SWK also maintains encrypted credential vaults for secure access management.
Business Continuity and Disaster Recovery
SWK Technologies offers business continuity and disaster recovery (BCDR) solutions that include regular backups of your data and network configurations, as well as planning against potential disruptions.