The SWK Help Desk provides telephone and remote support Mondays through Fridays, 8:30 AM to 8:00 PM Eastern Time. Requests for assistance outside these business hours can be scheduled. Calls are handled on a first-come, first-served basis, with special consideration for mission-critical issues. Our response time is a maximum of 4 business hours for standard tickets. Calls are billed on a time and materials basis in 15-minute increments.
You can contact the Help Desk by email, phone or online:
BY EMAIL — [email protected]
BY PHONE – 833.276.8301 (This is our new dedicated 800 number)
- Select Option 1 for Sage 100 assistance
- Select Option 2 for Financial Reporting assistance
- Select Option 3 for Time & Billing assistance
- Select Option 4 for all other support requests
Note: If you call the main number 877.979.5462, select Option 1 for support and then the options above.
For email and online support requests, please provide your company name, your name, phone number, email address and a description of the problem. If you have screenshots or documentation, please include those.
For phone requests, if a tech is not available to answer the call and you leave a message, please provide your company name, your name, phone number and a description of the problem. If you have a tech that you prefer to work with, you can request them, and we will make every effort to have them assist you.
If you have any questions or concerns, please feel free to reach out to me at any time:
VICE PRESIDENT- SUPPORT SERVICES
Email: [email protected]