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Customer Interaction Management Software

CIMCloud

CIMCloud CRM and E-commerce Software

CIMCloud by Website Pipeline is the first Customer Interaction Management (CIM) platform that combines digital commerce functionality with back office Customer Relationship Management (CRM) to give your business a 360-degree view of your customer journey. CIM software allows you to merge e-commerce portals and CRM with your ERP system to capture the entire data flow of your value chain and transform how you reach your clients.

Featuring a full SaaS application suite, CIMCloud provides the tools B2B companies need to automate customer-facing activities and streamline your service processes. Optimize your customer experience with faster and easier payment options and a self-service portal that seamlessly integrates with your CRM and ERP. Obtain the best value from your POS data when you adopt CIM software in the cloud.

CIMCLOUD CRM

CIMCloud CRM helps to optimize customer interactions by leveraging the existing data in your ERP system and displaying this business-critical data at your employee’s fingertips. This enables them to make informed decisions on where and how to best spend their time, view essential reports at-a-glance, respond to information requests, and perform tasks on behalf of their customers such as ordering and making payments.

CUSTOMER SELF-SERVICE PORTAL

CIMcloud’s Customer Self-Service Portal is a secure, web-based tool that empowers your customers to help themselves however they want, giving them higher visibility into customer-specific information and a more convenient way to place orders.

E-COMMERCE STOREFRONT

With CIMcloud’s E-commerce Storefront, you are creating an additional avenue for customer interactions that will help you to attract new customers and offer existing customers a convenient alternative to shop for products, thus increasing sales opportunities and improving your brand’s market presence.

CLOUD DATA HUB

A major component of CIMcloud is the Cloud Data and API platform. This cloud data platform is designed to move data between all of a company’s business applications (like B2C E-Commerce platforms, marketing automation systems, native mobile apps, customer procurement systems, etc.) and existing ERP systems.

PERFECT SYNC

Perfect Sync is a data syncing framework that was developed with one goal in mind: to provide the best ERP integration on the market. With 100% perfect delivery of data between your ERP and our platform, and automatic detection of data changes, we’re confident that we are accomplishing that goal.

What is Customer Interaction Management?

Get to Know CIM Software

CIMCloud + Sage 100

Get the most out of your Sage ERP when you integrate with CIMCloud for digital commerce and CRM. Boost the AR and e-commerce capabilities of your Sage 100 solution when you deploy CIM software for real-time customer interaction. Convert customer quotes, submit sales orders and more directly into your enterprise system when you implement CIMCloud for Sage 100.