If you keep running into the notification that reads “Number of Sessions Exceeded” in your Sage ERP X3 system, that’s a hint that something is going slightly wrong. Now, don’t worry, this notification does NOT mean that your ERP is broken, it just requires a simple tweak. One of the items below is triggering that notification, so check out the three things you can do to fix your system yourself. Of course, if you want us to fix this for you, we can; just contact us online.
1. Adjust the system rules for logging off an idle employee
If windows were left open in your Sage ERP X3 system, then people could snoop into your private company data. In order to maintain security, Sage ERP X3 creates system rules, called parameters, to automatically log off inactive users. If you adjust one or all of these three parameters, your system will be better equipped to understand the difference between a user who has simply turned away from their desk for a second, versus a user who has left for the day but forgot to log out.
TIMEHGUP1: When you don’t press your keyboard buttons often, the system will remind you to return to work, using a notification. The TIMEHGUP1 rule is the system time limit, in seconds, for you to ignore your keyboard before a notification appears that tells you you’re about to be disconnected due to inactivity.
How do I fix this? Press some keyboard keys or adjust this parameter in your system to give you more time before a notification appears on your screen.
TIMEHGUP2: If you don’t address the notification, your Sage ERP X3 system will decide that you have left your desk and will log you out. The TIMEHGUP2 rule is the system time limit, in seconds, for you to ignore the disconnect notification that has appeared on your desktop before the system logs you out.
How do I fix this? Press some keyboard keys or adjust this parameter in your system to give you more time before the system logs you out.
TIMEHGUP3: When you log into Sage ERP X3 on another computer but leave your main computer running with your log in, you have to log in to the second computer using a secondary session. If you don’t press your keyboard buttons often in your secondary session, the system will remind you to return to work, using a notification. This is the same as your TIMEHGUP1 parameter, only it applies to a secondary session.
How do I fix this? Press some keyboard keys or adjust this parameter in your system to give you more time before a notification appears on your screen during your secondary session.
2. Limit the number of times a user can log in at once
MAXSES1 stands for “Maximum Primary Sessions” and this parameter enables you to run primary sessions on multiple computers if you need that functionality. However, using multiple primary sessions leads you to quickly exceed your session limit.
How do I fix this? Set the MAXSES1 value to 1 to limit users such as yourself to a single primary session. If you need to access the Sage ERP X3 system using your login on another computer, you will have to use a secondary session.
3.Purchase additional licenses
If your company has grown and you’ve increased your users, you’ll want to consider buying more Sage licenses for your employees. You always have the opportunity to purchase additional licenses for your Sage ERP X3 system, and sometimes that’s exactly what you need to do to get rid of that pesky “Number of Sessions Exceeded” notification.