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What is a Managed Service Provider (MSP)?

By February 9, 2023February 23rd, 2023No Comments

Managed Service Provider

As technology advances and markets become increasingly competitive, small to medium sized businesses (SMBs) need to take every step possible to ensure a continued level of success. One of these steps could be utilizing a Managed Service Provider (MSP) when looking inward towards IT services.

What is an MSP?

A Managed Service Provider (or MSP) is a third-party organization that will remotely manage a customer’s information technology, infrastructure, and end user systems in an ongoing manner. MSPs can also specialize in other fields, such as legal or healthcare, but will typically focus on dealing with day-to-day IT services. This coverage comes in the form monitoring networks, offering technical support to staff, implementing cyber security software and practices, etc. Essentially, MSPs provide SMBs flexibility and freedom to focus on their core business, as the technical aspect is covered elsewhere.

Benefits of MSPs

Here are some of the most direct benefits when utilizing an MSP:

Cost Efficiency

Hiring and managing a full time IT team can be expensive and time consuming for most organizations. Fortunately, MSPs allow for a consistent, budgeted approach to IT management from a third-party which will typically only cost a fraction of what an in-house team would.


MSPs offer a team of experts that specialize in IT management. Roadblocks that might hold up a small team can be effectively handled with the use of a MSP, as there will always be an expert on the other end of the line whose sole focus is solving the customers technical problem. Keeping up with the rapid evolution of cybercrime and cybersecurity has become incredibly difficult, so outsourcing those needs to an MSP can free up much needed bandwidth. Additionally, Managed Service Providers have the ability to rapidly scale up or down depending on the specific needs of the organization.


Technical issues can happen at any period in the day, not just during work hours. Having an MSP means that your business can have extra eyes on the lookout for technical issues and threats, coving more than what you would have been able to alone.


Focus On What’s Important

MSPs offer a multitude of benefits to SMBs, ranging from IT expertise to allowing a consistent budget. All these benefits come together and allow your business to focus on their core processes, letting everything else be handled by experts in the IT industry.

Contact Us to Learn More About How an MSP Can Benefit You

To learn more about how SWKs MCS Team can help your organization’s needs, or any general questions about the service Contact SWK today.



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