East Hanover, NJ – SWK Technologies is proud to announce their partnership with the first Customer Interaction Management (CIM) Software platform; CIMcloud. With CRM and E-Commerce functionality designed specifically for product-centric, B2B companies and 100% integration to their existing ERP, CIMcloud will revolutionize businesses by optimizing their customer interactions.
Companies that sell to other businesses interact with customers using a variety of channels and applications, and require an employee’s involvement at each point of contact. But when these interactions are constantly taking place in non-integrated applications, valuable customer data will inevitably be lost or scattered and is not able to be leveraged by their personnel.
Solutions like CRM and E-Commerce are designed to help optimize interactions but are designed to be stand-alone products used by one specific audience (CRM by employees; E-Commerce by customers). Further, the lack of integration between these applications and ERP systems creates even more avenues for interaction data to be scattered or lost.
Customer Interaction Management (CIM) Software is a single, connected platform that captures and stores all customer interactions. It provides an all-in-one tool for customers to self-service as they choose, employees to interact more efficiently, managers to track performance and a seamless integration between all business applications.
With B2B-specific functionality and 100% integration between all applications, CIMcloud Software includes CRM (Customer Relationship Management) functionality, Customer Self-Service Portals, an E-Commerce storefront and a Cloud Data Hub, all of which are fully integrated with a company’s existing ERP platform. The CIMcloud offering is more than just a tool to achieve perfect optimization; it comes with a customized implementation plan to ensure it works for your business, and a success plan to ensure the tool is adopted by your employees and customers.
“Valued partners like SWK Technologies are excited about the CIMcloud platform because it offers their customers the only solution in the market to fully optimize their customer interactions,” says Don Martin, CIMcloud Director of Channel Development. “We’re fired up to have SWK Technologies as a CIMcloud Partner.”
To learn more about CIMcloud, contact CAMTeam@swktech.com
Website Pipeline, the Software-as-a-Service publisher of the CIMcloud platform, is based in Greenville, SC and has been in business since 1999. With more than 70 employees on staff, our customer base consists of North American wholesale and manufacturing companies who sell to other companies – many also sell to the public.
As the pioneer of Customer Interaction Management (CIM) Software, CIMcloud gives companies the ability to optimize customer interactions by removing employees from the middle of all activities and empowering customers to self-service.
The company’s suite of cloud-based solutions includes CRM, Customer Self-Service Portals, E-Commerce Storefronts and API/Data Hub Connections- all of which are fully integrated with a company’s existing ERP Platform.
To learn more about Customer Interaction Management (CIM) Software, visit cimcloud.com