How a Garage Door Installer Streamlined Operations with Acumatica ERP and SWK Technologies
After struggling for years with their “very antiquated” ERP that no longer met their needs, one popular garage door installation and service firm in Florida decided they were fed up.
They didn’t just want a new ERP; they wanted the right ERP. And they had very precise requirements.
- They wanted an ERP with strong field service management capabilities that could support their 250+ field technicians anywhere and any time.
- They wanted an ERP that provided robust inventory management functionality and insight across their 20+ locations, which would also allow them to speed up their operations with a warehouse management system.
- And their ERP had to be able to easily handle accurate job costing and multi-location accounting — all with centralized, real-time reporting.
Fortunately, they found Acumatica Construction Edition.
SWK and Acumatica Take Over the Heavy Lifting
To ensure a successful implementation for their carefully selected Acumatica ERP, the garage door installer worked closely with their partner, the 4-time Acumatica Partner of the Year award-winner SWK Technologies.
Throughout the process, the two teams collaborated closely, with SWK’s consultants leveraging their expertise with Acumatica’s unique features and design to ensure the implementation was tailored to the garage door installer’s specific needs and solved the pain points their old ERP couldn’t. By working alongside them, the Acumatica experts at SWK Technologies were able to better understand what they needed from their software investment and applied this to guarantee a streamlined user experience in the system.
Finally, their go-live day came, and the garage door installation and service firm was excited to see how much more they could accomplish by leveraging the power of their new ERP.
With Acumatica, they:
- Increased productivity by empowering their field service techs to handle common tasks directly from their mobile devices.
- Improved accuracy in their inventory counts and sped up routine warehouse tasks, leading to greater insight and fewer surprises, such as overstocks and stockouts.
- Doubled down on customer satisfaction with tools and processes for more accurate job costing and estimates, as well as an integrated customer Relationship Management (CRM) system.
- Gained up-to-the-minute insight across all of their locations with centralized, flexible real-time reporting and dashboards.
Once their new ERP was in place, the garage door installer breathed a sigh of relief. With time, resources, and focus freed up by their ERP, they were able to begin planning their next big achievement — and the next after that.
Built to Scale, Ready to Roll
Now that they’ve moved on from their old and inadequate prior ERP solution, the garage door installation team is excited to continue their successful growth through additional acquisitions and expansions.
Best of all, they know their growth will be supported by the scalable and forward-looking Acumatica ERP, as well as by ongoing, expert assistance from their knowledgeable partners at SWK Technologies.
Let’s Find a Solution Together
By partnering with SWK, you’re opening the door to your continued success. Contact us today and learn how we commit to enabling success for every one of our clients.