SERVICE PRO

Service Pro by MSI Data provides Sage 100 users with an end to end, integrated solution for field service management. Easily schedule, dispatch, and equip field service technicians with a true mobile app that allows visual and written documentation of tasks and time even when offline. Give your back-office staff access to the most accurate data to observe labor utilization rates. Unlock visibility into areas you didn’t have before; identify key profit indicators, observe warranty claims, and optimize your business to collect the revenue you’ve earned.

Service Pro offers dozens of back office service management capabilities including, but not limited to:

• Online Customer Portal
• Call Taking and Dispatching
• Work Order Management
• Asset Management
• Parts/Inventory Tracking
• Warranty Tracking
• Service Contracts
• Service Bill of Materials
• Technician Management
• Photo and Signature Capture
• Drag and Drop Field Form Creation and Editing
• Standard Reporting and Business Intelligence

Service Pro by MSI Data brings order and simplicity to your field service scheduling. With the perfect combination of GPS and mobile technologies, Service Pro automates inter-day communication and work order assignments, allowing you to optimize your time and enhance field to office communication. The configurable, web-based visual scheduler features live GPS tracking which seamlessly connects the back office to the native Service Pro Mobile App, where technicians can view and complete scheduled work orders.

Service Pro by MSI Data for Field Service Scheduling includes:

• Simple, Drag and Drop work order assignments
• Automated communication with technician devices
• Visual technician work status
• Live technician location
• Technician skill filtering
• Dozens of configuration and display options
• Automatic scheduling for preferred technicians

Service Pro by MSI Data helps service organizations empower their field technicians with a native mobile app. Users can manage contacts, status, assets, and labor time via an automated punch clock, parts segments, tasks, inspections, signatures, and photos even without an internet connection. Give your technicians everything they need to complete work quickly and efficiently to achieve higher first-time fix rates.

The Service Pro Mobile App Includes:

• Technician Status
• Important Alerts
• Work Orders
• Site Contacts
• Site Equipment Assets
• Task Management
• Warranty Tracking
• Labor Time Tracking
• Parts Tracking
• Inspections
• Service History
• Photo Capture
• Signature Capture
• Voice to Text Note Taking

Service Pro by MSI Data simplifies the inspection process with customizable mobile inspections that collect data in the field according to your business rules, and automatically generate reports for compliance, sales, safety, and security purposes.

Service Pro by MSI Data’s field inspection application works both in the office and the field, in three powerful components.

• Mobile Inspection – Easy-to-use mobile inspection app that drives both productivity and consistency with quick, step-by-step field inspections without the hassle of paper. Mobile inspections take advantage of native device capabilities, which provide additional backup for inspections, including photos, signatures, and voice to text notetaking on iOS, Windows, and Android.
• Inspection Builder – Rapidly creates inspection templates with a web-based drag and drop builder designed to mimic paper inspection forms or spreadsheets so they are easy to understand and complete. New inspection templates or updates can automatically be pushed to field worker mobile devices.
• Inspection Manager — Web-based database for safety, project management or other personnel to view, report upon and analyze historical inspection data. Each inspection can be reviewed upon completion, and inspections can be combined into reports that identify trends.

Service Pro® Mobile for field inspections runs on any iOS (iPad/iPhone), Android or Windows.