• Skip to main content
  • Skip to header right navigation
  • Skip to site footer
  • X
  • Facebook
  • YouTube
  • LinkedIn
Support
Screen Connect
Pay Online
SWK logo.

SWK Technologies

Software Solutions & Services

  • Accounting & ERP Software
      • Acumatica Cloud ERP
        • Overview
        • Construction
        • Distribution
        • Field Service
        • Financial Management
        • Manufacturing
        • Professional Services
        • Project Accounting
        • Retail-Commerce
      • Sage Intacct
        • Overview
        • Construction and Real Estate (CRE)
        • Distribution Operations for Sage Intacct
        • Financial Services
        • Healthcare
        • Manufacturing Operations for Sage Intacct
        • Nonprofits
        • Professional Services
        • Sage Intacct Payroll powered by ADP
      • Sage 100
        • Overview
        • Business Intelligence
        • Core Accounting & Financials
        • Distribution
        • Manufacturing
        • Payroll
        • Sage 100 Contractor
      • More Accounting Products
        • QuickBooks
        • Sage 50
        • Sage 300
        • Sage 500
        • Sage BusinessWorks
      • ERP Add-ons
        • ADP Workforce Now
        • Altec
        • Avalara
        • AvidXchange
        • BigCommerce
        • CIMCloud
        • Cloud Hosting
        • DataSelf
        • Fortis
        • FreightPOP
        • Microsoft 365
        • Netstock
        • Ottimate
        • Quadient
        • Sage Fixed Assets
        • Sage HRMS
        • Sage Intacct Payroll powered by ADP
        • Savant WMS
        • Scanco
        • ScanForce
        • Solver
        • SPS Commerce
        • Velixo
        • Workforce Go!
      • More ERP Add-ons
        • Bizinsight
        • Concur
        • Crystal Reports
        • Fraxion
        • Fusion RMS
        • FYISoft
        • JobOps
        • KnowledgeSync
        • Lockstep Collect
        • Nectari
        • Pacejet
        • Planning Maestro
        • Sage CRM
        • Sage Intelligence
        • Scissortail HCM
        • Service Pro
        • ShipStation
        • Shopify
        • Starship
        • Sugar CRM
        • Time & Billing Pro
        • Timekeeper
        • True Sky
      • Industries
        • Construction
        • Distribution
        • Financial Services
        • Healthcare
        • Manufacturing
        • Nonprofit
        • Professional Services
        • Retail
  • Managed Cloud Services
      • Managed Services
        • IT Support
        • Cloud Hosting
        • Infrastructure-as-a-Service
        • Managed Cloud Services
        • vCIO
        • Acumatica Infrastructure
      • IT Solutions
        • Backup & Continuity
        • Cybersecurity
        • Email Hosting
        • Microsoft 365 Services
        • Virtualization
      • Industries
        • Financial Services
        • Healthcare
  • Consulting & Implementation
    • Business Technology Consulting
    • eCommerce
    • Financing
    • Human Capital Management
    • Managed Cloud & IT Services
    • Partner Program
    • Software Development
    • Software Implementation
  • Resources
    • Help Desk
    • Blog Posts
    • Payments Portal
    • Webinars
    • YouTube Channels
    • Acumatica Resources
    • Sage Intacct Resources
    • Sage 100 Resources
    • IT Resource Pages
  • About
    • About SWK
    • Awards & Recognition
    • Life@SWK
    • Careers
    • Success Stories
    • SWK Gives
  • Contact
    • Contact Us
    • Support
    • Our Locations

Is IT Adding Value to Your Business?

December 31, 2018 by Hector

Home » Blog » Is IT Adding Value to Your Business?

We all know IT plays a valuable part in your company’s operations, but is it possible to quantify that value? By asking your IT guy the right questions, you should be able to get an idea of what they’re adding, or subtracting, from your business. Whether your IT is handled in-house or through a Managed Services Provider, here’s some advice on what you can do to help determine value.

Don’t accept metrics

IT people love using metrics to show how they’re contributing to your business. The problem is most of these metrics don’t show you anything. Sure, high uptimes sound great and low mean-time resolutions are probably a good thing, but how do these impact your business? Don’t arbitrarily accept these as signs IT is contributing to the value of your bottom line. Dig deeper and get an explanation as to why these metrics matter. There’s a reason your IT department wants you to see these metrics, but it’s important to have them explain it.

Ban “tech speak”

There was a time in the world when it was impossible to avoid “tech speak,” but that era has passed. Your modern-day IT person should be able to explain just about everything to you in plain English. Realistically, if they’re doing a good job, they should want to share that information with you in a way you’ll easily understand. If you find your IT department relying heavily on “tech speak,” chances are there’s something they don’t want you to know about.

Make sure your IT provider understands your business goals

If you want your IT working for you and adding value to your company, IT has to know your goals. That way they can manage your technology with these goals in mind. Too often companies assume their IT provider knows what their priorities should be, founded on company principles, but the reality is that your contractor will operate, by default, on what they think is best. When IT’s goals and your goals pull in separate directions, it can hurt your business. Make sure your IT department—again, whether in-house or outsourced—is pulling in the same direction as everyone else so that your technology can add more value to your company.

Meet with your IT provider often

It doesn’t matter if you have in-house IT or use a Managed Services Provider, you should be meeting with them on a regular basis to understand what they’re doing. There’s no need to banish them to some dark corner of the building or to summon them only when something breaks. By incorporating IT into the operations process and maintaining open lines of communication, you’re likely to see things in your office run a whole lot more smoothly. Not only will you get a better understanding of how IT is providing value to your business, your IT people will gain a deeper appreciation of how your company operates. This will help both sides understand how the other operates, enabling you to find new ways to help each other.

Listen to IT recommendations

Chances are that whoever is handling your IT has numerous different ideas on how your company can use technology to decrease costs, increase productivity, and become more profitable. You would be foolish if you didn’t at least consider what they have to say. One of your company’s most valuable assets is technology, and your IT department should be up to date on what improvements can be made. Sometimes, there’s nothing more valuable to a company than an IT department that proactively looks for ways you can get ahead of the competition using technology.

Contact our technology experts and find out how we can help you capture the most value from your IT investment.


[fc id=’34’][/fc]

Category: Blog, IT Services

Sidebar

Recent Posts

  • SWK Technologies Among Bob Scott’s Top 100 VARs for 2025
  • Acumatica Ending Support for Authorize.net by June 30
  • June 2025 Cybersecurity News Recap
  • Sage 100 v2025: Latest Release Guide
  • Harnessing the Power of IT Support & Cybersecurity — One Manufacturer’s Story
  • Why NIST Compliance is Important for Your Business
  • 10 Reasons to Consider Hosting Sage 100 in the Cloud

Categories

Ready to take the next step?

Contact SWK today to get in touch with one of our experts. We’ll go over your business challenges and unique needs, and see where you can unlock new value from your technology and make your operations run easier.

Get in touch!

Our Latest Posts

SWK Technologies Among Bob Scott’s Top 100 VARs for 2025

Read moreSWK Technologies Among Bob Scott’s Top 100 VARs for 2025
A person holding a green credit card near a white contactless payment terminal displaying wireless payment symbols, with bowls of food and a mug visible on a table in the background.

Acumatica Ending Support for Authorize.net by June 30

Read moreAcumatica Ending Support for Authorize.net by June 30
Wooden letter blocks arranged to spell "JUNE 2025" on a light background, representing the June 2025 cybersecurity news recap timeframe.

June 2025 Cybersecurity News Recap

Read moreJune 2025 Cybersecurity News Recap

Awards and Accreditations

Top work places in NJ 2020.
Acumatica the Cloud ERP gold certified partner.
The Gold Microsoft partner logo on a black background.
Sage business partner diamond logo.
Dell Technologies Gold Partner
Sage tech partner logo.

Stay in the know!

Subscribe for exclusive ERP, process automation, IT and cybersecurity news.

Twitter
  • Facebook
  • YouTube
  • LinkedIn

Home
About
Contact

Support
Screen Connect
Pay Online
Downloads

SWK logo.

Headquarters:
120 Eagle Rock Ave, Suite 330
East Hanover, NJ 07936

Contact:
info@swktech.com
(877) 979-5462

Copyright © 2025 · SWK Technologies, Inc. · All Rights Reserved · Terms of Use · Privacy Policy

This site uses cookies to collect information about your browsing activities in order to provide you with more relevant content and promotional materials, and help us understand your interests and enhance the site. By continuing to browse this site you agree to the use of cookies. Visit our privacy policy to learn more.I understand