Product Line: Sage MAS 90 & Sage MAS 200
Intended Audience: Customers
Recommended CPE Credits: 7.5
Course Level: Basic
Instructional Method: Classroom-Group-Live
Class Length: 1 Day
Prerequisite: Sage MAS 90 & Sage MAS 200 Distribution Training Class.
Advanced Preparation: None.

Class Description:
The RMA module was designed to track and process returns by providing all the necessary data about the return. The course is divided into discussions of concepts, activities, review, and a lab. The RMA module provides a means to enter, track, and resolve customer returns. It provides a link between Inventory Management and Sales Order. It handles activities for receiving returned items from the customer, and shipping replacement items to the customer. In addition, it will handle activities for shipping returned items to the vendor, and receiving replacement items from the vendor. RMA's can be analyzed to look for trends in returns for particular items or return reasons.