As Client Relationship Manager and Partner with Oasis Solutions Group in Louisville, Ky. – a MAPADOC Select Partner – Jason Barnes manages all inside sales and marketing functions, and works closely with third-party solution providers, including SWK Technologies, to find answers to the more complex needs of his customers.
MAPADOC: How does MAPADOC help increase your value as a solutions provider to your customers?
Jason Barnes: First, Oasis chose to work with SWK and the MAPADOC solution due to the level of integration with Sage MAS 90/200 and its ease of use. This combination builds value in Sage MAS 90/200 which, in turn, adds value to Oasis as a solution provider.
Second, MAPADOC offers the flexibility in features, including the ability to create your own mappings and budget, that many of the EDI projects we run into require.
Lastly, the people behind MAPADOC. Oasis just doesn’t go partner with anyone; we feel we owe it to our customers to pre-qualify the people and products we refer them to for quality solution. We have complete confidence in the staff at SWK to uphold the same high level of service we offer our clients.
MAPADOC: How do you explain EDI to customers to help them understand how MAPADOC integrates with Sage MAS?
JB: In 99 percent of cases, the customer was asked by his or her customer, or suggested by a vendor to trade documents via EDI. I explain how MAPADOC works right within Sage MAS 90/200 in the same Library Master menu used every day, and how it eliminates the need for any manual data entry. They also like the fact that they can add new trading partners themselves is a feature they really appreciate.
MAPADOC: What is your most in-demand service?
JB: Sage MAS 90/200 version upgrades. SWK does an excellent job keeping up with the latest releases from Sage so that customers using MAPADOC are not prevented from upgrading.
MAPADOC: How can other solutions providers like Oasis be more proactive than reactive with their customers?
JB: Oasis implemented our Customer Advocate Program in August to learn more about our customers' businesses, both inside and outside of software. The knowledge shared during these calls is priceless because we have learned our hits and misses, and how our solutions impact our customers, good or bad. We have learned so much more about how our customers operate through this program. We have also noticed we are better able to work on future projects and build our sales pipeline with more confidence.
